Frequently Asked Questions
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How do I check on an order I have placed?
Do you accept international orders?
Is it safe to use my credit card?
Does anyone else see the information that I provide to Clinique?
What is your return/exchange policy?
Why is my favourite product discontinued? What can I use now?
Can you send me samples?
Catalog request
How do I know what is right for me (skin care and makeup)?
Physician's care
What is Clinique doing about REACH, the new EU chemicals regulation?
Bonus time events
Where can I buy Clinique products?
Do you offer bridal or private appointments?
Can't find the answer you are looking for? Email us directly.
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How do I check on an order I have placed?
You may check the status of your order online. Alternatively you may contact our Customer Service Team 0800 054 2666 or email us at infocl@clinique.co.uk. Please provide your order number when making enquiries.
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Do you accept international orders?
We're sorry Clinique.co.uk only delivers online orders to UK addresses (excluding the Channel Islands).
We are unable to process orders to a P.O Box address
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Is it safe to use my credit card?
We work closely with our trusted partner WorldPay to ensure that all your personal and payment details are kept safe. Together, we encrypt all your personal information so that it's protected as it travels over the Internet. WorldPay also check if your credit card details have been used recently on any other WorldPay partner site.
If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our privacy policy
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Does anyone else see the information that I provide to Clinique?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
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What is your return/exchange policy?
We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return any item in its original condition for a full refund within 14 days of delivery. For more information please consult our Returns Procedure.
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Why is my favourite product discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Clinique counter where a Consultant will be happy to provide alternative recommendations.
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Can you send me samples?
Regrettably, samples are not available for general distribution.
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Catalog request
We are sorry, but Clinique does not currently produce a complete product catalog. However, you may view the entire selection of Clinique products on our Web site. The Clinique Directory - a brochure with many of our products listed and described - is available from your local Clinique counter.
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How do I know what is right for me (skin care and makeup)?
Begin by taking a personal consultation to determine your skin type and skin strength. Create an account, and choose to have this information stored on your computer.
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Physician's care
If you are under the care of a dermatologist, only he or she can best advise you of the appropriate products that would work best with your prescribed treatments. We recommend that you ask your dermatologist about the use of Clinique products, (most dermatologists are familiar with our product line) to determine what is appropriate for you. Once you have obtained this information, we would be happy to confirm which products meet those specifications.
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What is Clinique doing about REACH, the new EU chemicals regulation?
Click here to learn more about REACH — for Consumer, Web Site, and Media Responses.
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Bonus time events
To find the Bonus Time dates and In-Store Events at your local counter, please click here. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.
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Where can I buy Clinique products?
Clinique products are available to buy online in the following countries:
Australia (clinique.com.au)
United Kingdom (clinique.co.uk)
United States (clinique.com)
To locate a store in the United Kingdom, click here for our Store Locator.
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Do you offer bridal or private appointments?
Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. Click here for our Store Locator.
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