Customer Service
Email 24 seven
Our Experts are available by email 7 days a week, and will respond within 24 hours, Monday to Friday.
Need advice? Live chat with one of our Experts between 12-4pm & 6-10pm, Monday-Friday.

For shopping help, call Customer Services. Opening Hours: 9am-8pm Mon-Thur, 9am-6.30pm Fri, 9am-5pm Sat & 10am-4pm Sun, excluding public holidays.
Customer Service Information
Shopping Online

Online Shopping Benefits
How to shop online
Optimal online colour settings
Browser requirements
Security online
Item availability
Maximum purchase policy
Promotion/offer codes
Gift wrap service
Payment options

Delivery charges & options
Delivery rules & restrictions
Returns & Exchanges

Returns & exchanges
Damaged items
Satisfaction guarantee
My Order

Where is my order?
Order processing times
Order enquiries
Order cancellations
Re-order from previous purchases
General Information

Store locator
Bonus time & stores and events
Spam filters & ISPs
Consumer awareness
Privacy policy
Terms & conditions (legal)
Employment opportunities
Corporate information
My Account and Profile

Update account info
Order history
Forgot your password?
Change / update personal information
Change / update email address
Unsubscribe from email newsletter
How to register
Benefits of being a registered member
Contact Information

Contact us by email
Contact us by phone
Live Chat