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Shopping Online
| How to shop online |
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Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below: Step One: Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click "add to bag". For additional product information, how-to videos and related links, click on the product name or 'view details' link. From the product detail page select "add to bag" to place the item in your bag. Step Two: When you've finished shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your bag along with the details for that item. Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to four [4] of any single item) during checkout prior to clicking on Submit Order. More information on our Maximum Purchase Policy. Step Three: After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 0800 054 2666 or via email for assistance. If you have any questions or concerns when placing an order, or if you wish to enquire about a previously placed order, please call Clinique Online Customer Service at 0800 054 2666 or Contact Us. Please have your order number available to ensure a fast service. VIEW BAG Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area. DELETING ITEMS FROM YOUR SHOPPING BAG If you wish to delete an item in your Shopping Bag, simply go to "View Bag" and select the "Remove" link below the product name. The item will be removed from your shopping bag. |
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| Optimal online colour settings |
This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings. Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available. |
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| Browser requirements |
Our site works best with the following Internet browsers: Microsoft Windows:
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| Security online |
At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to: http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Clinique.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos because it certifies that the retailer has:
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| Item availability |
Temporarily Out of Stock If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist. |
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| Maximum purchase policy |
We regret that we must limit orders to no more than 4 of any individual item and a maximum purchase of £500.00 per customer. If you have any questions please contact us at 0800 054 2666 or via email at infocl@clinique.co.uk and we will be happy to assist. |
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| Promotion/offer codes |
REDEEMING OFFER CODES. Simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the "Order Review" page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order. |
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| Gift wrap service |
Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting. If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of £3.00 will be added to your order total. Please note: Multiple items within a single gift order will be presented as one gift package. |
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| Payment options |
The following Credit / Debit cards are accepted for payment:
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