Need help? (or browse our FAQs)

My Order
Where is my order?
Order processing
Order enquiries
Order cancellations
Re-order from previous purchases
Where is my order?

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Tracking".

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Alternatively you can contact our Customer Services team at 0800 054 2666 (Monday to Friday 9am - 6pm, Saturday
9am - 5pm).

back to top
Order processing

  • Orders are processed in accordance to your delivery preference.
  • UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
  • Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
  • We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
  • All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
back to top
Order enquiries

Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.

When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

Please note that Clinique is not responsible for the content of External Websites.
back to top
Order cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Cannot deliver to the address provided.
  • A duplicate order was placed.
  • Cancelled due to a customer request.
If your order is cancelled, you will receive an email to explain the reason for the cancellation. You original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0800 054 2666 with your order number.

Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy

back to top