My Order
Where is My Order?
You can access your order status and history by signing in and viewing in your account. Otherwise, read below for general details. Alternatively you can contact our Customer Services team at 0808 281 0226.
Click and Collect – Collect from a local shop in partnership with UPS
Delivery within 2-5 working days of placing your order. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays).
Home Delivery – to a named address
Standard Delivery
Delivery within 2-5 working days from the order's dispatch date. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays).
Named Day Delivery
Delivery within 2-5 working days, on the day selected by the customer. Please note: orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).
Next Day Delivery
Delivery the following working day from the order date. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).
Next Day Delivery AM
Delivery by 12 noon the following working day. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).
Saturday AM Delivery
Delivery Saturday by 12 noon. Please note: orders must be placed by 12 noon on a "working Friday" to guarantee Saturday AM delivery. If the order is placed after 12 noon, it will be delivered the following Saturday.
Order Processing
Orders are processed in accordance to your delivery preference.
UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
Order Inquiries
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing payment information.
Cannot deliver to address provided.
A duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0226 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy