My Order
Where is My Order?
We are really very sorry but some of our carrier partners are currently experiencing delays delivering our orders at the moment. They are working really hard to get your products to you as soon as possible. As a result our Consumer Care team are extremely busy and it is taking us longer than usual to respond to enquiries. We really appreciate your patience and ask that you keep checking your tracking information for updates. Thank you for your understanding.
Track your most recent orders by visiting the My Orders page in the My Account section or click here. This is the easiest and fastest way to get the most current information regarding your clinique.co.uk order.
When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.
If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
ORDER STATUS DESCRIPTIONS
Processing
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.
In Warehouse
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Dispatched
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.
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Order Processing
Orders are processed in accordance to your delivery preference. UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
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Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing payment information.
Cannot deliver to address provided.
A duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
Once your order is confirmed, if you wish to cancel your order we advise you will need to contact us via one of the following:
- Phone - 0808 281 0226
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Please ensure you have your purchase order number ready when contacting us. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.
NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please return your order once received in accordance with our Returns Policy.
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