Shipping
DELIVERY OPTIONS & CHARGES
Delivery charges are per order:
(delivery for most standard orders within 2-5 business days)
An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.
UK delivery options (orders placed Monday to Friday excluding Bank Holidays)
Click & Collect – Collect from a local shop in partnership with UPS FREE
How it works: Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect.
Home Delivery – to a named address
Option one - Standard Delivery within two to five working days. Free Standard Delivery with any purchase.
Option two - Named Day Delivery
Choose your day of delivery from the available dates, Monday to Friday, subject to availability and excluding public holidays.
Delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas will be within 2 working days of your selected named day.
£4.95
Option three - Next Day Delivery
Orders must be placed by 3pm for next 'working day' delivery
£6.50
Option four - Next Day Delivery (Before 2pm)
Orders must be placed before 3pm for delivery by 2pm the next ‘working day’.
£8.00
Option five - Saturday Delivery
Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery. If the order is placed after 3pm, it will be delivered the following Saturday.
£10.50
Option six – Click and Collect
You can also collect from a local shop in partnership with UPS within 2-5 business days of placing your order.
Free on all orders.
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect from the store.
Free on all orders.
Across the delivery options available on our website, we currently reach an average rate of 98% success.
DELIVERY RULES & RESTRICTIONS
We will deliver the goods in accordance with the delivery option selected by you during the order process.
About Click & Collect
Click and Collect – Collect from a local shop in partnership with UPS
Your order will be dispatched and delivered to your chosen collection point within 2-5 business days of placing your order. Participating shops are part of the UPS Access Points™ network.
You will receive an email to tell you when your order is ready to collect.
When collecting you order:
- Please bring a driver’s license, passport, foreign national ID, military ID OR any other form of photo ID along with one of the following, which must contain the customer’s full name, utility / phone bill, council tax bill, wage slip, bank statement
- If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own
- You will be asked to sign for the package, to confirm receipt
You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.
Your order will sent back to us if not collected within 10 days.
UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery.
Clinique does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.
Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We are unable to process orders to a P.O Box address.
We are unable to offer delivery to British Forces Postal Office addresses.
We're sorry Clinique only delivers online orders to UK addresses (excluding the Channel Islands).
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.