You can check your Clinique Smart Rewards account status by signing into your account on clinique.co.uk. From your account, you can view your current points balance, tier status and available benefits.

Please allow time for points from eligible purchases and qualifying activities to appear in your account.

It may take up to 48-72 hours from the time your order ships for eligible purchases to post to your account. It may also take up to 7 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 14 days, please contact Customer Service here.

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.

If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards: Terms and Conditions of Participation, those accumulated points and your change in tier status, if applicable, will also be reversed.

Your Clinique Smart Rewards offers and rewards can be redeemed on www.clinique.co.uk. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular reward and make an additional purchase of products at the time that you redeem your points. Product rewards and samples are shipped with product purchases ONLY. Points may never be redeemed for cash. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have consented to receiving such communication and have not opted-out of receiving Clinique Smart Rewards Loyalty Program emails.

Rewards can only be redeemed when making a purchase on clinique.co.uk except for invitations to special online events, in-store member events, and VIP member events. You must be logged in to your Clinique Smart Rewards account to use your benefits.

Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem points. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service here.

During the month of your birthday, you can redeem your Birthday Gift on clinique.co.uk by making a purchase and applying your offer at checkout. You will receive notice of your birthday offer and your offer code via email if your birthday is provided in your account profile and if you have consented to receiving Smart Rewards UK loyalty email communication. Birthday gifts must be redeemed within 30 days from your birthday. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.

At certain point levels (100 points and 300 points), you are eligible to select a Free Full-Size product points benefit (in addition to any other tier benefits) from the assortment determined by us with a purchase on clinique.co.uk. To redeem your points, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

Visit Talk to an Online Consultant at clinique.co.uk and initiate a Live Chat session.

Standard delivery to addresses in the UK is complimentary for all Clinique Smart Rewards members. You must select “Free Standard Delivery 2-5 days" at checkout and be logged into your Clinique Smart Rewards account.

Free Next Day and/or Saturday Delivery to addresses in the UK is complimentary for Clinique Smart Rewards members in Tier 3, Genius only. You must select “Free Next Day Delivery” at checkout and be logged into your Clinique Smart Rewards account.

Tier 2, Brilliant members are eligible for a one-time complimentary use of Free Next Day and/or Saturday Delivery to addresses in the UK with a purchase on clinique.co.uk.You can unlock this reward by logging into your Clinique Smart Rewards account online. To receive it, choose “Redeem Next Day Shipping” on your Clinique Smart Rewards account page and add it to your bag. If not used before your anniversary date, this offer will expire.

From time to time, Clinique Smart Rewards members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available if they have consented to receiving such communications and have not chosen to opt-out of receiving Clinique Smart Rewards Loyalty Program emails. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.

No. Products received as a reward (e.g., birthday gift, free full-size products, etc.) through Clinique Smart Rewards cannot be returned or exchanged for money or any other products or points.

Yes. Points earned from qualifying purchases are valid for 12 months from the date of purchase and expire on a rolling basis.

This means points earned from different purchases may have different expiry dates. You should redeem your available points before their applicable expiry date.

Once points have expired, they will no longer be available to redeem for rewards.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

On your anniversary date each year your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you redeemed. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year thereafter. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 76 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status at the onset of your third year.

To keep your account active you must log in to your Clinique Smart Rewards account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more.

We also reserve the right to exclude you from or discontinue your participation in the Clinique Smart Rewards Loyalty Program. Please see the Clinique Smart Rewards: Terms and Conditions of Participation.

Except where prohibited by applicable law, we may, in our sole discretion, cancel, modify, restrict or terminate the Clinique Smart Rewards Loyalty Program or any aspect or feature of this loyalty program at any time by updating the Clinique Smart Rewards: Terms and Conditions of Participation., even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If the Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the Program and can no longer be used after that date. We also reserve the right to exclude you from or discontinue your participation in Clinique Smart Rewards for any or no reason. Please see the Clinique Smart Rewards: Terms and Conditions of Participation.

Yes. You may cancel your Clinique Smart Rewards membership at any time by contacting our Customer Service team.

If you cancel your membership, you will automatically lose all accumulated points, benefits and tier status and will no longer receive Clinique Smart Rewards Loyalty Program emails.

Clinique may also terminate a membership in accordance with the Clinique Smart Rewards Terms & Conditions of Participation.

If your membership is terminated or expires (whether by you or us), all points and benefits (including tier benefits) in your account will automatically expire on the date your membership terminates or expires. Points and benefits cannot be transferred to someone else.

You can update your information by visiting your account online at clinique.co.uk. You have the right to request access to and rectification or erasure of the personal data we maintain about you, or to request the restriction of our use of this information, as appropriate from your account or by contacting Customer Service here. For more information, see the Clinique Smart Rewards: Terms and Conditions of Participation. and our Privacy Policy.

If you have questions related to your membership account, please contact Customer Service here.

You can reset your password on clinique.co.uk by selecting ‘Forgot My Password’ at the login page.

No. Neither accounts nor Clinique Smart Rewards points and benefits may be transferred, shared or combined. Only the member paying for the products may accumulate points and benefits. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.

Yes. We reserve the right to place limits on the number of purchases or activities that are eligible for Clinique Smart Rewards and/or for points and benefits, in any given time period or for the duration of Clinique Smart Rewards, and/or any combination thereof.

We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of Clinique Smart Rewards, and/or any combination thereof.

No. Points and benefits earned through Clinique Smart Rewards have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Clinique Smart Rewards reward cannot be returned or exchanged for money or any other products or points.

We will only send you marketing emails where you have consented to receiving them and have not opted out of receiving them. If you have consented, you can opt out of receiving Clinique marketing emails or Clinique Smart Rewards Loyalty marketing emails at any time by (i) clicking on the unsubscribe link at the bottom of each email communication, or (ii) by contacting Customer Service here. Please see our Privacy Policy for more information on managing your email preferences. Clinique emails provide you with news on the latest looks, launches, tips, trends, offers and more. If you opt-out of Clinique Smart Rewards Loyalty marketing emails, you may no longer receive emails regarding the program benefits or rewards that may be available to you and this information will only be available through your account or by contacting Customer Service here

Estée Lauder Cosmetics Limited
Registered office: One Fitzroy, 6 Mortimer Street, London W1T 3JJ
Registered in England registration number 00659213
VAT no: 193-0816-58
Telephone: +44 808 281 0226 (from within the UK)

Still have questions? Please contact Customer Service here.