Applies to purchases made between 22nd August 2025 and 30th October 2025 inclusive.
Promotion availability
The promotion applies to purchases made on Clinique.co.uk and at participating retailers.
Please refer to the list below to see which retailers are participating in the promotion. Significant conditions specific to individual retailers will be highlighted in bold.
If purchases are made through a retailer partner, customers must visit either the retailer's website offer pages or in-store terms and conditions for the "Great looking skin. Satisfaction Guaranteed in 30 days or your money back" promotion, to find key information regarding returns and other terms specific to that retailer.
Participating retailers:
BootsJohn Lewis & Partners instore only
M&S instore only
Brown Thomas
Arnotts
Morley's instore only
Jarrolds instore only
Barbours Dumfries instore only
Rutherfords Morpeth instore only
Hoopers Harrogate instore only
Hoopers Tunbridge Wells instore only
Hoopers Torquay instore only
Gordons Pharmacy instore only
Moores & De Gruchy instore only
McGlaughlins Pharmacy instore only
Pearl Chemist instore only
Pyramid Pharmacy instore only
Fields & Goulds instore only
Chave & Jackson instore only
Barkers Northallerton instore only
Browns Group instore only
Medicare Pharmacies instore only
Harvey's Halifax instore only
Hoopers Wilmslow instore only
Banbury's instore only
Autins Newtton Abbot instore only
Bobby's Bournemouth instore only
Stringers Lytham instore only
How do I make a return (Clinique.co.uk purchases only)?
Return options
Please note: if you purchased product(s) from a participating retailer (refer to the list above), you should consult the specific "Great looking skin. Satisfaction guaranteed in 30 days or your money back" promotion return information on the retailer's website.
To return your online order to us free of charge, please:
1. Print and complete our returns note which can be found here:
Returns Note
2. Re-package your items safely, including the completed returns note
3. Follow the instructions on www.royalmail.com to receive your returns label
Other options
To make an independent return, please print and complete our Returns Note which can be found here. Make sure it is included in your return, then send the goods to the following address:
Estée Lauder Companies
3 Kites Croft Business Park
Warsash Road
Fareham
PO14 4FL
Note: Any postage cost obtained via independent return will not be reimbursed.
Please ensure you obtain a proof of postage when you return the item(s) to us (make sure you keep a copy of the proof of postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit).
How long do I have to return an item?
This does not affect your statutory rights.
We hope that you are delighted with your order, but if for some reason you are not, customers have 30 days from purchase date to return product(s) for free UK & ROI Customers only , aged 18+. Proof of purchase required. Applies to purchases made between 6th September 2024 and 5th October 2024 inclusive. Please be advised that returning items may be subject to a shipping fee and any postage cost incurred via independent return will not be reimbursed. Only applicable to products purchased on Clinique.co.uk. For further details, refer to the section titled "Returns" above.
When will I get my refund:
Please allow 14 working days from the date your order is returned for your refund to be processed.
The refund will be processed to the original payment method used to place the order.
Online orders returns:
We advise that all online returns can be made using the returns service as indicated above (Return Options). This includes any faulty or damaged goods. If for any reason you wish to use an alternative returns method to the complimentary service provided, this may incur an additional charge, which will be at your own expense and not applicable for reimbursement.
Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.
In-store orders returns:
Unfortunately, we don't have any stores located in the UK. Items must be returned by post, please see the return instructions above.