WHERE IS MY ORDER?

The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.

If you have an account, you can track your most recent orders by visiting the My Orders Status page in the My Account section.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”. 

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

ORDER STATUS DESCRIPTIONS

Processing

Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status. 

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’

Can’t find the information you are looking for? Contact Us.

Please note that products purchased between 1^st November 2023 and 15^th December 2023 with a valid receipt can be returned up to 14^th January 2024. You will have the usual 30 days to return orders placed from 16^th December.

Products excluded from this are:

• • Gift cards
• • Booking fees
• • Personalised goods
• • Services

This does not affect your statutory rights.

If for any reason you are not completely happy with your Clinique purchase, simply return the unused products and we will refund your account for the amount of the purchase.

To return your online order to us free of charge, please:

1. Print and complete our returns note which can be found here:
Returns Note

2. Re-package your items safely, including the completed returns note

3. Follow the instructions on www.royalmail.com to receive your returns label

Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. Return address: Clinique Online Customer Services, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.

Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

For more information about returns and refunds, please Click Here.

If you’re still unsure about how to return your item, please Click Here to contact us. Please include your order number with all enquiries.

APPLYING AN OFFER CODE

To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.

Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer to be added.

TROUBLE APPLYING OFFER CODE

Please ensure you are signed into your account at the time of placing the order before entering the offer code.

Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.

Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.

If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

Can’t find the information you are looking for? Contact Us.

Bonus Time is a great time to discover what's new at Clinique and your time to receive a great free* gift filled with new products, classic favourites and exclusive items only available during Bonus Time. Let the Clinique expert show you how to make the most of your gift with a one-on-one Bonus Look Consultation. You'll learn how to coordinate the makeup products in your gift with other Clinique colour picks to get a great, up-to-date makeup look.

* Free with the purchase of any two Clinique products, one to be skin care.

One gift per customer, please, per event. While supplies last. If requests for this offer exceed supply, a substitution will be made. Bonus Time is only available through our authorized retailers.

Visit our Store Locator page to find your nearest store.

For other types of in-store events, Clinique can help with everything from how radiant skin and makeup will look to how long your hair will hold up. Make a pre-wedding consultation appointment at any Clinique counter for you and your bridal party. To find a store nearest you check the Store Locator and make an appointment today.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 0808 281 0226.

If your provider is AOL:

If your provider is Yahoo:

Open the Email message
Click the "Add to Address Book" link on the far right.
The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

Open the Email message.
Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

Open the Email message.
Click "Save Addresses" on the right.
Select the check box next to the address you want to save. You can also make changes to the contact information.
Click "Save".

You can order an eGift card online. This eGift card may be presented for payment for purchases online at Clinique.co.uk. This eGift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For any eGift card enquiry, balance enquiry, or to report a lost or stolen card, please call 08081 782064.

CORPORATE INFORMATION

Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.

Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturise.

Clinique Laboratories, LLC.
One Fitzroy
6 Mortimer Street
London
W1T 3JJ

Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.

Do you need more information about our company? Visit ELCompanies.com

Contact Us

Thank you for taking the time to visit our site. We appreciate your inquiries and comments.

If your inquiry cannot be answered by the FAQ's (frequently asked questions), please Contact Us.

Consumer Care
0808 281 0226

Head Office
0370 034 6700
For queries regarding PR or Marketing or any other Head Office Departments.

Gift Card Enquiries
08081 782064
For queries regarding Gift Cards.
 

Complaints

Please visit the Contact Us section if you have a complaint.

Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: http://ec.europa.eu/consumers/odr/.